IT Ticketing System
A web based ticketing system designed to centralize IT issue reporting, manage support team assignments, and monitor issue resolution through structured workflows and SLA tracking.
Context & Need
IT related issues and system disruptions were previously reported and handled through manual communication processes. Based on my experience handling these requests, I began developing the IT Ticketing System to establish a more structured reporting and follow-up process tailored to operational needs.
Analysis & Solution Design
The system workflow covers ticket submission, assignment to the relevant IT support team, SLA target determination, issue handling, progress updates, and ticket closure. It also provides ticket status monitoring, priority information, and support team assignments to help organize and track ongoing requests.
Personal Contribution & Project Progress
Developed the IT Ticketing System based on operational challenges encountered while handling user reported IT issues. My contributions include requirements analysis, workflow design, and application development, covering ticket lifecycle management, team assignments, and SLA monitoring. The current application interface includes a ticket monitoring dashboard, status filtering, and administrative master data management.
Application Preview
A closer look at the IT Ticketing System, featuring ticket monitoring, support team assignments, issue tracking, and SLA management.
